Terms of Service

1. Acceptance of Terms

By accessing or using Tiny Owl ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Tiny Owl provides a push notification platform that allows teams to send notifications to team members' mobile devices via API webhooks. The Service includes web-based dashboard access and API endpoints for notification delivery.

3. Definition of "Ping"

"Ping" means a single notification event initiated by a User or an authorized integration, such as a webhook request, API call, or in-app trigger, regardless of the number of recipients, devices, or endpoints to which that event is delivered.

For clarity, a Ping does not refer to individual notification deliveries, device-level messages, retries, or fan-out operations performed by the Service to distribute an event to multiple recipients.

Example: If a webhook triggers a Ping that notifies 25 team members across multiple devices, this counts as one (1) Ping, not 25.

4. Billing and Usage

Usage limits are calculated based on the number of Pings generated during a billing period. Each qualifying event counts as one (1) Ping, irrespective of team size, number of members, or number of connected devices.

Free Tier: The free tier provides a 30-day trial period with 100 Pings per month. The trial period begins when your team sends its first notification (first Ping), not when you sign up. After 30 days, you must upgrade to a paid plan to continue sending notifications.

Team Creation: Creating teams with multiple invited members is only available on paid plans. Free tier accounts are limited to a single user.

5. Fair Use and Safety Valve

The Service reserves the right to enforce reasonable rate limits, batching, queuing, or temporary restrictions on Ping processing in order to maintain system stability, prevent abuse, or ensure fair use across customers.

Excessive or abnormal usage patterns that materially impact system performance may require plan upgrades or custom arrangements.

Failed delivery attempts, retries, or internal processing steps initiated by the Service do not count as additional Pings unless a new qualifying event is generated by the User or an integration.

6. Device Limits

Each member may register a limited number of active devices per workspace, as determined by the applicable plan. Older or inactive devices may be automatically deactivated.

7. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and API keys. You are responsible for all activities that occur under your account.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Send spam, unsolicited notifications, or harassing content
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Reverse engineer or attempt to extract source code
• Resell or redistribute the Service without authorization

9. Payment and Refunds

Paid subscriptions are billed in advance on a monthly basis. All payments are non-refundable. There are no refunds or credits for partial months of service, downgrade refunds, or unused notifications. You may cancel your subscription at any time, and you will continue to have access until the end of your billing period.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue the Service at any time with or without notice. We are not liable for any modification, suspension, or discontinuation.

11. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Tiny Owl and is protected by copyright, trademark, and other intellectual property laws.

12. Limitation of Liability

To the maximum extent permitted by law, Tiny Owl shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

13. Termination

We may terminate or suspend your account at any time for any reason, including violation of these terms. Upon termination, your right to use the Service will immediately cease.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes. Your continued use of the Service after changes constitutes acceptance of the new terms.

15. Contact

For questions about these Terms, contact us at hello@tinyowl.io.

To request account deletion, visit /delete-account.